Here are the services we offer
Know Well Solutions manages the task of providing a defined set of services to its clientele either proactively or as per their needs.
Know Well creates projects that are tailor made to meet the different challenges faced by our,
Know Well provides virtualization of computers or operating systems,
Know Well provides Computer & IT Consultancy Services,
Know Well can manage and supervise networks on-Site as well as distantly,
Know Well offers a complete range of professionally designed web development packages for both local and global customers. Our highly qualified web designers and web developers deliver customized solutions to give your business a competitive edge. Hosting and Domains are provided with the Web Development Packages.Our customized website templates are developed keeping in view the changing needs of search engine algorithms in order to make them SEO friendly. Our team works on diffrent platforms for developement purposes for client needs such hai Wordpress CMS, Joomla CMS, Magento, E-Commerce development.
Today’s Information Technology division of all actions is facing huge pressure because of reduced CAPEX and increased OPEX. To overcome these challenges, the best result is to optimize your current application, desktop and hardware resources delivery infrastructure by accepting a considered cost saving strategy. By transforming your traditional mode of IT operations with virtualization and cloud computing, you start to follow a centralized management strategy which offers two fold gains, augmenting the security at application layer while condensing the application and desktop management cost up to 50% with-out investing a penny in your existing hardware.
These days IT hardware(computer Hardware) is the basic need of clients. We offer a full range of IT services whether you are looking for a partner to manage your entire IT network or servicing your home/office/laboratory Know Well provides, delivering end-to-end solutions for our clients: Networking (Windows, Netware & Linux), system integration, printer servicing and maintenance, hardware and software sales, PC sales, Laptops, network server sales and support.
a) Hours of operation for the support help desk.
Support is available from 9:30 am to 5:00 pm Monday to Friday.
b) Problem reporting process.
Computer in-charge or administrator should report problem.
c) Problem escalation process.
The problem is logged in a complaint register and assigned to a technician or engineer as per nature of problem. Both parties duly sign a service form after the completion of job.
d) Average problem resolution time.
As per nature of job, the average problem resolving time could vary from 15 minutes to an hour.
e) Percentage of problems unresolved.
Unresolved problems average is 2% to 5%.Relevant Reference Sites: For Old and Current relevant reference sites, please see our clients list.